If you want to restore from a backup in iTunes, you may be prompted for a password to unlock. If you do not remember or do not know the password for the backup then check for the following terms as:Perhaps one of these situations occurs:·
The backup encryption is enabled, but you do not know the password.·
An administrator set up a profile on the device that requires the encryption of backups.
The first time the backup encryption is enabled, iTunes asks for the introduction of a password and then a new encrypted backup for the device is created. iTunes will continue to encrypted backups until anules selecting the Encrypt backup box on the Summary screen of the device in iTunes. You need the password for the backup to disable encryption of backup or restore from a copy encrypte security. Adjustments to encrypt backups are stored on the device.You can continue to try to restore the device from a backup until you remember the password. If you have problems, try the following:·
Leave blank the password field·
The Apple ID password·
The password for the computer account,
if you have a Email passwords which have been used·
The password for the Wi-Fi network·
Passwords for Web sites that you could use·
A password for the encryption software on the hard disk,
if you useUninstall and reinstall iTunes will have no effect on this function.If you've ever had a VPN connection or an email account configured on the Exchange iOS device, try using the password associated with such accounts. If you changed the password for that account before, try using an old password. If that fails, contact the administrator of the account and checks if they have a default password on your account activated.Still you have stuck at the same situation the please call our
iTunes Technical Support team for better assistance.
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